Listen to One shot at a time with seema joshi

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One Shot at a Time with Seema Joshi

In this episode, Seema Joshi, global product leader at NICE is in conversation with Chitra Gurjar sharing her insights and experiences through

Qualifying as a Civil Engineer, and doing site work, to pursuing an MBA and her first job in tech
Moving into tech and landing different jobs, finding what she wanted to do
Working on the frontlines of technology
Her life as a technical account manager and helping close sales deals
Learning about personas, how customers buy, who influences, who uses
Wearing different hats each time every day
Deal or no deal, a zero or a one
Contrast in experiences based on what she felt was a good deal and how things turned out
Using various approaches to prioritization of backlogs like
3 P approach - Persona, problem and pervasiveness of the problem
Thinking in line with a top down business strategy
creating delighters for the customer, the KANO model
Building a great product team, starting with product managers themselves feeling comfortable with ambiguity, taking decisions with little data and being under the spotlight in a room full of stakeholders
Building partnerships of trust and collaboration
Staying in the problem space, wearing different thinking hats, assumptions, solutions and discovery
Having a sports mindset in your work - her volleyball analogy
Working with engineering teams, incumbent on the PM to find the rhythm of the team and keeping a good tension across different teams by having all ideas on the table and open discussion
Her suggestions for people wanting to pursue a product management career or a career in technology

Seema is a Product Leader by profession, Engineering & Management graduate by education, voracious volunteer by belonging, sportsperson at heart, and poet by hobby. With 20 years of experience across Product Management, Innovation & Entrepreneurial roles, she is passionate of building products that delight customers and create business impact. Currently a Global Product Leader at NICE, she heads CXone India Product Management and UX teams.

Passionate about community building & diversity Seema actively contributes to various industry initiatives, is Secretary at SEAP (Software Exporters Association of Pune), ex-founding Board Member of Product Leaders Forum, and is a TedX and keynote speaker.

LinkedIn : https://www.linkedin.com/in/seemajoshis/

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