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Blaine Hurst, Former President & CEO of Panera Bread, is one of the highest impact restaurant leaders of recent times, leading two of the largest restaurants in the U.S. Blaine’s path to innovation starts with being open to ideas, and listening to great ideas, crazy ideas. As a leader, you are not going to have all the ideas, but it’s literally about listening to the people around you: your team, your customers, your target group, and taking one idea to 80% to make it work. Ideas from teams comes from creating a culture of dissatisfaction where every member of the team is always looking out for how to make things better.
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