How do companies like Tata, HUL or TCS continue to serve its customers with the best of the products and services while making sure the employees are taken care of and make profits every year and hence stay relevant in every time and age. How do they do it? What are some foundational steps that make the difference? Listen to this episode with Harvard scholar Dr. Shashank Shah who not just gives an in-depth analysis into these and many such successful organisations but also shares many interesting and lesser-known facts and secrets.
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